About this Support Policy

This Support Policy describes what support you can expect from us in regards to zBaza Service.

If you have questions about this Support Policy or do not agree with it, please Contact Us before using the Website. We may amend this Support Policy from time to time, so check this page to ensure that you are aware of any changes. This Support Policy is effective from 25 June 2024.

By using any part of the Website or providing personal information to us, you consent to us processing it as set out in this Support Policy.

What Our Support Service Covers

We only support verified buyers, verified sellers and verified affiliates using the services of www.zbaza.com. Our Support Service includes assistance with seller support, buyer support, and affiliate support.

For Sellers: If any verified seller needs any help setting up or configuring your store, payments, refund issues etc., please first check the documentation and FAQs in your section. Your question might have been answered already. If it hasn’t, please submit a support ticket.

For Buyers: If any verified buyer needs any help with purchasing, transactions, billing, returns or seller disputes, please first check the documentation and FAQs in your section. Your question might have been answered already. If it hasn’t, please submit a support ticket.

For Afiliates: If any verified affiliate needs any help relating to affiliate section, please first check the documentation and FAQs in your section. Your question might have been answered already. If it hasn’t, please submit a support ticket.

Bug Fixing

We will fix any defects in any part of our sites services as quickly as possible once they are brought to our attention. We will also try to provide a solution via our Helpdesk for smaller defects or errors as a precursor to a more substantial update to the particular error as part of our scheduled error updates. If you think you have found a bug, please let us know. If you want to speed up the process, make sure to follow the steps in our FAQ guide first. If you don’t, we might ask you to go through those steps.

Product Support Channels

We provide Support Services through our Helpdesk – this can be Live Chat, FB Messenger Chat or Email based support. We do not consistently provide our Support Service through any other channel (including, but not limited to Telegram, Twitter, or over the phone) at this time.

You need to submit a ticket using the Helpdesk to take advantage of our Support Service. Depending on the issue, you might be offered a live chat option. In both cases, please bear in mind what we do support when submitting your ticket. We may ask you to send us certain details if we need them to assist you – if you do, please follow our documentation about how to pass the details to us securely. Our Helpdesk tickets, and information you share with us through these Helpdesk tickets, are confidential. Only you and a member of our support team will see your ticket.

You may find relevant community forums to be a helpful source of tips and assistance from the broader community. We do not moderate these forums and we do not control discussions taking place, so we do not take responsibility for or necessarily endorse the content of these discussions. Be sensible. When in doubt, take independent steps to verify the advice you receive through community forums before relying on it.

Our frequently answered questions (or “FAQs”) contain answers to common questions and may help answer questions you may have. These FAQs are relatively generic and may not be directly relevant to your specific query or challenge.

General Information

This Support Policy incorporates the following provisions and their subordinate provisions of the Terms by reference:

    Interpreting these Use Terms
    Support Service
    Passwords and Account Security
    Your Privacy
    Warranties
    Liability
    Documents and Notices

The provisions incorporated into this Support Policy from the Terms must be read as being applicable to this Support Policy, to the extent doing so does not materially change their meaning. To the extent, the provisions of this Support Policy conflict with the Terms, the provisions of this Support Policy will prevail to the extent of the conflict.

The defined terms in the Supplementary Glossary below in the Support Policy have specific meanings in the context of this Support Policy and shall be interpreted in accordance with the principles set out in the Terms.

Supplementary Glossary

• “Electronic Communications” means any text, voice, sound, image, or video message sent over an electronic communications network that can be stored in the network or in the recipient’s terminal equipment until it is collected by the recipient or on the recipient’s behalf;
• “Helpdesk” means the Support Service interface on our Website, accessible at https://support.zbaza.com/;
• “Support Policy” means this support policy, as amended from time to time;
• “Terms & Conditions” means the zBaza Website Use Terms & Conditions located at https://www.zbaza.com/terms-conditions.